Frequently Asked Questions

Which banks does Hansel support?

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Currently, we support 1,700 US banking institutions. To see if your bank is listed, please search this database.

What is Coinbase?

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Coinbase is a cryptocurrency wallet. With Coinbase, you can easily and securely buy and use Bitcoin, Ethereum, Litecoin, and Bitcoin Cash. They take careful measures to ensure your assets are as safe as possible. Learn more here.

How does Hansel work with Coinbase?

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Your Hansel wallet is actually a wallet within your Coinbase account - making it extremely easy to cash out your bitcoin to USD ($), send it to another bitcoin wallet, or just let it accumulate.

Do I actually own the cryptocurrency purchased?

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Yes! All of your crypto assets are 100% yours. Once the purchase is complete, you can do whatever you want with your assets.

Why does Hansel need my bank login information?

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Hansel uses your bank login information to get ongoing transaction data, which is used to calculate spare change. Transaction data is securely handled by Plaid and Hansel does not store your personal information. We do not store any of your banking information.

How secure is my money?

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At Hansel, we take security very seriously. We only collect the necessary data to automatically invest your spare change into cryptocurrency and iti s stored in a database using AES-256 encryption. No information we store allows us to withdraw any money from your accounts or spend/transfer more than $1 worth of cryptocurrency for our service fee.

What kind of accounts can I use with Hansel?

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You can link any number of spending accounts. This includes checking accounts as well as credit and debit cards.

Are there any fees?

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Hansel charges a monthly fee of $1 in cryptocurrency that begins on the 4th month of using the service (aka the first 3 months are free). Each cryptocurrency purchase is still subject to Coinbase's existing purchase fee.

Can Hansel spend my holdings?

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No, Hansel cannot spend your cryptcurrency holdings.

Can Hansel spend my dollars?

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Hansel can only spend your dollars to buy cryptocurrencies via your Coinbase account. We don't have access to your bank account or credit/debit cards.

How does Hansel calculate spare change?

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Hansel looks at the final purchase price on your transaction history (after all taxes, fees, tips, etc.) and rounds up to the nearest dollar. In the case of a whole dollar purchase price, we record the spare change as a full $1.00 (e.g. a purchase of $3.00 generates $1.00 in spare change).

Does Hansel buy bitcoin every time I use my card to make a purchase?

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No. In an effort to minimize Coinbase fees, the spare change from your transactions is accumulated until you reach the default $20 threshold. Once you hit this threshold, we make a cryptocurrency purchase through Coinbase based on your selected allocation, which will trigger a charge to your connected card.

Can I change my investment threshold?

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Yes. In an effort to maximize each investment you make while minimizing the purchase fee, we set the default investment threshold to $26.49. If you want to change your investment threshold, go to the Menu and select Investment Preferences.

How do I suspend my Hansel account?

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Suspending your account will put a stop on your spare change collection as well as your cryptocurrency purchases. To do this, open the menu and click on Investment Preferences. There you'll find 'Suspend Account'. Toggle the switch to ON. You can turn the suspension off and re-enable your purchases anytime.

How can I control which coins I buy with Hansel?

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When you sign up for Hansel, you choose which cryptocurrencies to invest in and how you want to divide your spare change amongst them. We currently offer Bitcoin, Ethereum, Litecoin, and Bitcoin Cash.

What is the multiplier?

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The spare change multiplier lets you multiply your change as you spend. For example, if you have $0.15 of change with a 2x multiplier, we will collect $0.30. We offer 2x, 3x, and 5x multipliers on your spare change. You can find this option in the menu under Investment Preferences.

Can I use my own cryptocurrency wallet?

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Cryptocurrencies purchased through Hansel go directly to your Coinbase wallet. Once they are in your Coinbase wallet, you are free to move them wherever you choose.

Is Hansel available outside the U.S.?

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No, Hansel is currently only available to U.S. citizens, green card holders, and holders of some visas. We hope to expand internationally in the future.